A: Parking privileges automatically terminate if the City does  not receive the parking payment by 9:00 AM on the 7^th calender day of the month.

 

A: The monthly pass/hang tag is mailed to the applicant prior to the following month, if the payment is received in a timely manner.  First time purchasers must obtain the hang tag from the office at 45 North Market Street.

 

A: You may appeal or contest it within 21 days by following the instructions on the back side of the citation.  For more details, you may call City Of San Jose Parking Compliance office at 408-534-2900 or visit their website at http://www.sanjose.gov/transportation/parking_enforcement.htm

 

A: the City will replace, free of charge, parking cards that stop functioning due solely to age (This does not apply to parking cards less than three years old).  In the event that your parking card is lost, damaged or altered, regardless of age, the City will issue you a new card only upon payment of $10.00, non-refundable.

 

A: The parking card allows 1 vehicle to enter and exit the garage, and in this sequence.  If you change your vehicle, you must transfer the hang tag to the other vehicle and use the parking card with the other vehicle.

 

A: You may enter by getting a daily parking ticket, but you will be liable of paying the daily rates as they apply depending on the duration of your stay there.

 

A: Although we do accommodate parking for electric vehicles and have a designated handicapped area,  but the rates are the same for every one.

 

A: No over night parking is allowed, unless you hold a Downtown Residential Parking Permit at selected facilities.

 

A: Parking access equipment cannot be adjusted to ensure the safety of Motorcycles.

 

A: You may contact customercare@parking.com , or call 877-717-0004, please include your name, account number, and telephone number to expedite your technical support request.